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  • What is your shipping process?
    We only ship to the address provided during checkout, and are unable to change the shipping address after payment has been submitted. We do not ship to hotel/motel rooms nor to freight forwarding services. All orders placed with hotel/motel rooms and freight forwarding services as their destination address will be cancelled and refunded.
  • Do you provide International delivery?
    Yes, we offer International Shipping. Exact cost depends on where the item is being shipped. Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
  • How do I track my order?
    Depending on your shipping options you may be provided with a tracking number. We ship merchandise using the United States Postal Service (USPS).
  • Are Alexandria Dianna clothing items made in America?
    Yes, each clothing item is designed in the United States of America.
  • What is your return/exchange policy?
    Please make sure to read our return policy carefully prior to ordering, By ordering you have agreed to the terms and conditions set forth by our return policy. ​ We do our very best to correctly represent all items we sell. Unfortunately, sometimes there may be incidents beyond our control. If you should receive a DEFECTIVE or BROKEN ITEM, or maybe you're HAVING TROUBLE INSTALLING a part purchased from us, please contact us. ​ Also, during the shipping and handling process clothing may become wrinkled or creased. This does not mean that the item did not come as described. We guarantee this item to be 100% as described or you can return it for a full refund. We offer a 14 day money back guarantee on any misrepresentation or mistake on our part.. If the item you have ordered is defective contact us within 14 days of receiving the item and we will refund your purchase price. If a refund is desired because the customer ordered the wrong item or size, changed their mind, or had a form of Buyer's Remorse, you can exchange the item for another product on the site that is of equal or lessor value within 14 days of receiving the item. ​ On all returns or exchanges, regardless of reason, customers must return all items in their original condition which include; the original packaging accompanied with packing slip, documentation & manuals and accessories, etc., at the buyer's own cost. Clothing tags must still be attached. ​ A return or exchanged is initiated by contacting us at In the subject line please specify whether or not it is a return or exchange.
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